How can we help?

Gridavera offers three tiers:

• Starter: For small teams getting started with financial planning in Excel
• Professional: For growing organizations with more sites and backup needs
• Enterprise: For large organizations requiring unlimited sites, backups, and premium support

Gridavera doesn’t lock you out instantly. When a trial ends or a paid subscription cancels, the tenant enters a 7-day read-only grace state:

• Loads and dimension reads still work — users can open their views and see their data
• Submit attempts show a “Subscribe to resume editing” CTA instead of writing back
• A countdown banner shows the days of grace remaining
• We send cadence-aware reminder emails (monthly subscribers get tighter cadence, quarterly/annual get gentler cadence)

After the 7-day grace expires, the plugin moves to a fully blocked state. Your data in SharePoint is never touched by Gridavera — it stays exactly as you left it. Renewing or starting a new subscription restores full access immediately.

Yes — a 14-day free trial is auto-provisioned the first time someone in your tenant signs in to the plugin via Office SSO. No credit card is required up-front, and you get full feature access for the duration of the trial. The plugin and admin panel show a countdown banner as you approach the end of the trial (visible all the way through the final day).

Several paths, all self-service:

• Inside the plugin: during the trial-end window or read-only grace, click “Subscribe” — you’re taken to a Stripe-hosted checkout to pick a plan and pay
• Admin panel → Subscription: shows live plan cards driven by the current pricing table, with monthly / quarterly / annual cadence options and discount badges
• In-app plan changes: upgrade or downgrade from the admin Subscription page; a preview modal shows the Stripe-calculated proration credit or charge before you confirm
• Stripe Customer Portal: the “Manage Billing” button opens Stripe’s hosted portal for invoices, payment-method updates, and cancellation
• Pricing page: visit gridavera.com/pricing for an at-a-glance comparison
• Sales: for enterprise pricing or custom arrangements, contact sales@gridavera.com

Each tier has limits on the number of users, transaction lists, dimension lists, views per list, roles, sites, and backup versions you can have. Today the behaviour is:

• Adding a new resource at the limit is blocked in the admin panel — the “Add” button is disabled with an explanatory tooltip
• Existing resources continue to work even if a downgrade leaves you over-provisioned — we don’t silently disable lists or deactivate users you’ve already created
• The admin panel surfaces “X of Y” counters wherever a limit applies, so you can see how close you are
• If you genuinely need more headroom, you can either upgrade your tier from the Subscription page or contact support to discuss a per-tenant override for your specific case

A more proactive over-provisioning experience (banners showing how to reduce usage, a “guided downgrade” wizard) is on the post-launch roadmap.

Stripe will automatically retry the charge over the next several days using its standard dunning settings. Gridavera also sends cadence-aware reminder emails:

• Monthly subscribers: 3 reminders over roughly 7 days (tighter cadence to recover quickly)
• Quarterly / annual subscribers: 3 reminders over roughly 14 days (gentler cadence)

Each email links directly to the Stripe Customer Portal where you can update your payment method or pay an invoice. If the retry window closes without payment, your subscription cancels and the tenant moves into the standard 7-day read-only grace described above. Throughout the retry and grace window your data in SharePoint is never touched.