Support

How can we help?

Find answers in the FAQ below, or send us a message — we usually reply within one business day.

Topic

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How do I get support?

Category: Support
  • In-app: Click the “?” button in the Excel plugin to access the Help & Support panel. You can submit a support ticket directly from Excel — your session logs are attached automatically.
  • Email: Contact support@gridavera.com
  • Website: Visit www.gridavera.com for documentation and resources
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How do I report a bug?

Category: Support

Use the in-app support ticket feature (? button in the plugin). Your session logs are included automatically, which helps our team diagnose the issue quickly. Alternatively, email support@gridavera.com with a description of the issue.

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Can I see a log of what happened in my session?

Category: Support

Yes. The Help & Support panel in the plugin includes a Session Log viewer that shows all plugin activity with timestamps. You can copy the logs to your clipboard for sharing with support.

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